TERMS AND CONDITIONS

Last Updated: 30/05/2026

Welcome to Krateeka Products. These Terms and Conditions govern your use of our website https://krateekaproducts.com/and the purchase of products through our website.

By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use this website.

1. BUSINESS INFORMATION

Business Name: M/S PRIYA DAS BHAGWAN DAS

Registered Address: 32/26, Priyadas Bhagwandas, RAWATPARA, Agra, Uttar Pradesh, 282003

Email: pdbdamit@gmail.com

Phone: +91 70600 56628

GSTIN: 09ABXPA8950H1Z3

3. PRODUCTS AND SERVICES

• We strive to ensure that product descriptions, images, and prices are accurate.
• Product images are for illustrative purposes only and may vary slightly from actual products.
• Product availability is subject to stock availability.

4. PRICING

• All prices displayed on the website are in Indian Rupees (INR).
• Applicable taxes, including GST, shall be charged as per Indian law.
• We reserve the right to change prices at any time without prior notice.
• In case of pricing errors, we reserve the right to cancel the affected order and issue a refund.

5. ORDERS

• Placing an order constitutes an offer to purchase a product.
• We reserve the right to accept or reject any order at our discretion.
• Order confirmation does not guarantee acceptance of the order.
• We may cancel orders due to stock unavailability, payment issues, suspected fraud, or pricing errors.

6. PAYMENT

We accept payment through approved payment gateways and methods available on the website.

The customer agrees to provide accurate payment information and authorizes us to charge the applicable amount for the purchase.

7. SHIPPING AND DELIVERY

• Delivery timelines are estimates and may vary depending on location and logistics.
• We are not liable for delays caused by courier partners, natural disasters, government restrictions, strikes, or other events beyond our control.
• Risk of loss passes to the customer upon delivery.

8. RETURNS, REFUNDS AND EXCHANGES

• Customers may request returns within 5 days from the date of delivery.
• Returned products must be unused, undamaged, and in original packaging.
• Refunds will be processed after inspection and approval of the returned product.
• Refunds may take 7–14 business days to reflect in the customer's account.
• Certain products may be non-returnable due to hygiene, customization, or other reasons.

9. USER ACCOUNT

If you create an account:

• You are responsible for maintaining account confidentiality.
• You are responsible for all activities conducted under your account.
• You must notify us immediately of any unauthorized use of your account.

10. PROHIBITED ACTIVITIES

Users shall not:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website or systems.
• Upload malicious software, viruses, or harmful content.
• Engage in fraudulent transactions.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company shall not be liable for:

• Indirect or consequential damages.
• Loss of profits, revenue, or business opportunities.
• Delays or interruptions beyond our reasonable control.
• Technical errors or website downtime.

Our total liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

14. PRIVACY

Your use of the website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information as described therein.

15. TERMINATION

We reserve the right to suspend or terminate access to the website at any time for violations of these Terms and Conditions or applicable laws.